The services of the Government of Karnataka like the caste, income certificates and social security schemes were earlier delivered to the Citizens at the Taluka Level. The Citizen had to give written applications along with supporting documents for the services required at the Taluk Office, which would then be manually processed and sent to the field officials for verification, the report was processed and the final manual certificate was issued by the Tahsildar at the taluk office. This process was cumbersome and expensive (citizen had to travel to the taluk office twice and may be in between also to know the status) and was time consuming.
This continued till 2006 when the e-Governance Department decided to provide the services through RDS (Rural Digital Services). RDS was envisaged as the first computerised citizen service delivery in the country that provided the citizen an IT interface, to avail the services offered by Government at the State, District and the Taluka Head Quarters at the Hobli level. The RDS aimed to bring the administration closer to the common man and also to provide affordable, speedier and efficient interface between the Government and the Public. In this regard the Nemmadi Project was launched through 800 Tele centers at Hobli locations through a Public Private Partnership model in 2006. The telecenters would deliver Government services such as issuing the copy of the RTC to the farmer, delivery of Caste certificate, issue of Income certificates, applying for Social security schemes and 29 other similar services of this type. Under this scheme the applications along with supporting documents were received at the telecenters, digitally entered into the system, processed in the taluka back office and finally the certificates were printed and issued at the telecenters.
Though the scheme was successful in serving the people to a large extent, it could achieve only limited success due to non coordination among the private partner and local Revenue officials and other functional problems like inexperienced, in adequate operators, lack of power back up, software problems and logistics problems and so on.
In order to overcome the above said issues, the Government decided to handover the project to the Revenue Department in 2012. Making Revenue services accessible to the citizens at the Hobli level through transparent, reliable and affordable means provided by the Government mechanism without private partner was the main purpose. These centres at the Hobli level have been named as Atalji Janasnehi Kendras.
The Atalji Jansnehi Directorate has been created at the State level and is headed by the Commissioner Survey Settlement and Land Records, who is also designated as Director Atalji Janasnehi Directorate. The Atalji Janasnehi Kendra Project has been launched in 777 Hobli centers across the State on 25.12.2012.